Privacy Policy

Safira Tours — Protecting Your Privacy with Integrity

This Privacy Policy explains how Safira Tours LLC (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website, book a tour, or interact with our services. We are committed to maintaining transparency and safeguarding your data in accordance with U.S. privacy laws, including the California Consumer Privacy Act (CCPA), the Federal Trade Commission (FTC) guidelines, and the General Data Protection Regulation (GDPR) for international users.

1. Scope of This Policy

This policy applies to:

• Visitors to our website
• Individuals who book travel services with us
• Users who subscribe to our newsletters or promotional content
• Anyone who interacts with Safira Tours via email, phone, or social media

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect both personal information and non-personal information to provide and improve our services.

2.1 Personal Information

This includes:

• Full name
• Email address
• Phone number
• Mailing address
• Passport and visa details
• Travel preferences (e.g., dietary restrictions, prayer needs, room type)
• Payment information (e.g., credit card details, billing address)

2.2 Non-Personal Information

This includes:

• IP address
• Browser type and version
• Device type and operating system
• Geolocation data
• Website usage statistics

We may collect this data through cookies, analytics tools, and server logs.

3. How We Use Your Information

Your information is used to:

• Process bookings and payments
• Customize travel itineraries
• Communicate updates and confirmations
• Provide customer support
• Send promotional offers (only with your consent)
• Improve website functionality and user experience

We do not sell or rent your personal data to third parties.

4. Legal Basis for Data Processing

We process your data under the following legal bases:

• Consent: When you opt-in to receive marketing emails or submit personal details voluntarily
• Contractual necessity: To fulfill travel bookings and related services
• Legal obligation: To comply with immigration, tax, or safety regulations
• Legitimate interest: To improve our services and protect against fraud

5. Data Sharing and Disclosure

We may share your information with:

• Airlines, hotels, and local tour operators (only as needed for your booking)
• Payment processors and financial institutions
• Legal authorities (if required by law)
• Technology providers (e.g., email platforms, analytics tools)

All third-party partners are required to comply with strict data protection standards.

6. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your preferences
• Analyze site traffic
• Enhance user experience

You can manage cookie settings through your browser. Disabling cookies may affect site functionality.

7. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purpose for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, booking-related data is retained for up to 7 years for tax and audit purposes.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Object to data processing
• Withdraw consent at any time
• File a complaint with a data protection authority

To exercise these rights, contact us at privacy@safiratours.com.

9. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL encryption
• Secure payment gateways
• Access controls and authentication
• Regular security audits

Despite our efforts, no system is 100% secure. We encourage users to protect their login credentials and report any suspicious activity.

10. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the U.S. We ensure that such transfers comply with GDPR and other international data protection laws.

11. Children’s Privacy

Safira Tours does not knowingly collect personal information from children under the age of 13. If we become aware of such data, we will delete it promptly in accordance with Children’s Online Privacy Protection Act (COPPA).

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes are published constitutes acceptance of the updated terms.

13. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

Safira Tours LLC
Email: info@safiratours.com
Phone: +1(848) 213-6121
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST